FAQ

FREQUENTLY ASKED QUESTIONS – INZONE BOUTIQUE

Ordering and Payment

How do I place an order?
A: Orders are placed on the website: www.inzoneboutique.com
What payment methods do you accept?
A: There are two payment methods that are available 1) make payment directly to our business
account (EFT Electronic Funds Transfer) 2) Using a secure paygate for payment – Payfast.
Can I change or cancel my order after it has been placed?
A: Any order can be changed or cancelled before you do a payment.
Do you offer discounts or promotional codes?
A: Any discounts or promotional codes will be communicated on our social media platforms and
through our subscribed customers.

Shipping and Delivery

What are shipping options and costs?
A: Our shipping option is currently door delivery at a current flat rate of R100 for parcel at or less
than 5kg.
How long will it take to receive my order?
A: The courier delivery time is 2-5 working days.
Do you offer international shipping?
A: We do not offer international shipping.
Can I track my order?
A: Yes, order tracking is done on the shipping website

Returns and Exchange

What is your return policy?
A: Please visit the provided Returns and Exchange policy on the website.
How do I return or exchange an item?
A: Exchanges are welcome, customer is to ship the item and we will return the exchanged item.
How long does it take to process a return?
A: Customer should ensure they return the item within three days of receiving it, unused and still
intact. Exchange replacing takes 1-3 working days.

FREQUENTLY ASKED QUESTIONS – INZONE BOUTIQUE

Product Information

How do I find the right Size?
A: Please ensure to check the size guide on the item before processing payment.
How do I care for my garments?
A: The best way is to hand wash.
Do you restock sold-out items?
A: Yes, we would, depending on demand.

Account and Privacy

Do I need to create an account to place an order?
A: Can place an order without creating an account
How do I create an account?
A: There is a create account tab on the website.
How can I reset my password
A: will receive a reset password email on the email you registered your account with
How is my personal information protected?
A: Your personal information protection is important to us as a business. We use a combination
of the industry-standard security measures to ensure the safety of your data.

Customer Support

How can I contact customer service?
A: Our customer service is available on orders@inzoneboutique.com and WhatsApp: 0761341437
What are your customer service hours:
Our working hours are Monday – Friday 09:00 – 18:00 and Saturday 09:00 – 15:00
Do you offer live chat support?
A: We currently do not offer the live chat support service.

Customer Support

FREQUENTLY ASKED QUESTIONS – INZONE BOUTIQUE

A: Can subscribe to our newsletter through our website. To unsubscribe follow the link on our
emails send.